Last updated: June 2026 · Effective immediately
Sayakhi ("we", "us", "our") is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights as a user of our platform.
When you use Sayakhi, we collect information you provide directly: your name, phone number, vehicle details, and service location when you book a service.
We also collect usage data automatically — including device type, browser, IP address, pages visited, and how you interact with our platform. This helps us improve the experience.
Location data is collected only when you actively use the app or website to place a booking, and only to the extent needed to dispatch a technician to your location.
To process and manage your bookings, assign technicians, and provide the car care services you request.
To communicate with you about your booking status, estimated arrival times, and service updates via SMS or in-app notifications.
To send promotional offers or service reminders — only where you have opted in to receive marketing communications.
To improve our platform, analyse usage patterns, and develop new features. All analytics data is aggregated and anonymised where possible.
We use industry-standard security measures to protect your data, including encrypted connections (HTTPS/TLS) for all data transmitted between your device and our servers.
Access to customer data is restricted to authorised Sayakhi staff on a need-to-know basis. We do not sell or rent your personal data to third parties.
In the unlikely event of a data breach that may affect your privacy, we will notify affected users and relevant authorities in accordance with UAE data protection laws.
Firebase (Google): We use Firebase for authentication, real-time database, and cloud storage. Your booking and account data is stored on Firebase infrastructure. Google's privacy policy applies to data processed by Firebase.
SendPulse: We use SendPulse to manage and send SMS and push notifications related to your bookings. Your phone number may be shared with SendPulse solely for this purpose.
Payment processors: Payments made through Sayakhi are handled by secure, PCI-compliant third-party providers. We do not store full card details on our servers.
These third-party services have their own privacy policies. We encourage you to review them. We are not responsible for the privacy practices of external services.
You have the right to access, correct, or delete the personal data we hold about you at any time. To submit a request, contact us using the details below.
You may opt out of marketing communications by replying STOP to any SMS or contacting us directly.
We retain your data for as long as your account is active or as needed to provide services. You may request account deletion at any time.
If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:
Phone: 800 99 444
WhatsApp: +971 54 279 1098
We aim to respond to all privacy enquiries within 5 business days.
This policy may be updated periodically. Continued use of Sayakhi after changes constitutes acceptance of the updated policy. For questions, call us on 800 99 444.