Terms of Service

Service Agreement

By accessing or using the Sayakhi platform (website or mobile application), you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

Sayakhi provides on-demand car care services across the UAE. We act as a platform connecting customers with certified mobile technicians. The service is available to individuals aged 18 and over.

You are responsible for providing accurate information when booking, including your location, vehicle details, and contact number. Inaccurate information may result in service delays or cancellations.

Booking & Cancellation Policy

Bookings can be made through the Sayakhi website or mobile app. Once submitted, you will receive a confirmation. Your booking is only confirmed when you receive this confirmation.

You may cancel or reschedule a booking at no charge up to 2 hours before the scheduled service time. Cancellations made within 2 hours of the appointment may incur a cancellation fee of up to AED 30.

Sayakhi reserves the right to cancel or reschedule a booking in cases of extreme weather, unavailability of technicians, or other unforeseen circumstances. In such cases, customers will be notified promptly and offered a full refund or rescheduling at no cost.

No-shows — where a customer is unreachable at the time and location of booking — may be treated as late cancellations and subject to the applicable fee.

Payment Terms

Prices displayed on the Sayakhi platform are in UAE Dirhams (AED) and include VAT where applicable. The price shown at the time of booking is the price you pay.

Payment is accepted via credit/debit card through our secure payment gateway, or in cash to the technician upon service completion, where the cash option is available.

In the event of additional work being required beyond the original booking scope, the technician will inform you and obtain your approval before proceeding. You are not obligated to accept additional work.

Refunds for services paid online will be processed within 5–10 business days to the original payment method, where a refund is applicable under these terms.

Liability

Sayakhi technicians are trained and insured professionals. However, Sayakhi's liability for any damage caused during the provision of a service is limited to the cost of the service booked.

We are not liable for pre-existing damage to your vehicle, damage caused by the customer's failure to disclose relevant vehicle conditions, or indirect or consequential losses.

To the maximum extent permitted by UAE law, Sayakhi excludes all warranties not expressly stated in these terms. Our services are provided "as is" and we do not guarantee specific outcomes.

If you believe damage has occurred during a service, you must report it to Sayakhi within 24 hours of service completion. Claims submitted after this period may not be considered.

Intellectual Property

All content on the Sayakhi platform — including logos, text, images, and software — is owned by or licensed to Sayakhi and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or create derivative works from any Sayakhi content without our prior written consent.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United Arab Emirates.

Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the UAE. We encourage customers to contact us first to resolve any issues amicably.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Sayakhi reserves the right to update these Terms of Service at any time. Continued use of the platform after changes constitutes acceptance of the revised terms.